FAQ

How can I check on my order?

The moment we send your order, a tracking number is sent to you in order to check the status of your package. In case you don’t get yours, you can contact us through [email protected]


How can I exchange my Baobab?

Returns for exchanges are accepted withing 30 days of the delivery date. Your baobab must be unworn, unsoiled or laudered, with all the tags attached in the condition you received them. Yo don't have to ship back your coconut packaging. 

Please send us an email to [email protected] with your request and we'll send you a form for you to fill out. 

Shipping fees are non-refundable.

How can I return my baobab?

Return for refunds are accepted within 15 days of the delivery date. Your baobab must be unworn, unsoiled or laudered, with all the tags attached in the condition you received them.  You must ship your coconut packaging with the swimsuit. 

 All refund requests will incur in postage and handling charges on the returned items, and will be deducted from the amount to be refunded.


How do I know what size to order, do your swimsuits run small?

Check our size page https://baobab.com.co/en/sizing

Baobab runs smaller than mainstream lines, so if you are indecisive, we recommend going up one size.


Baobabe, if you have any other question, we’ll gladly answer through [email protected]